Terms & Conditions

Last updated: September 4, 2026

By creating an account or using CommuniQore, you agree to the terms on this page. CommuniQore is a web-based service operated by Zayeen LLC, 131 Continental Dr, Newark, DE 19713, United States. Marketing and customer support in Indonesia are managed by PT Acosys Global Data (SK Kemenkumham AHU-09423.40.10.2014), Bandar Lampung, as our official partner.

Services Provided

CommuniQore allows you to build chatbots that answer customer inquiries based on knowledge base materials you upload yourself, which can then be embedded into your website or connected to WhatsApp, Telegram, and Messenger. Features may evolve alongside service developments.

Account

  • You are responsible for maintaining the confidentiality of your password and all activities under your account.
  • The information provided during registration must be accurate and reachable.
  • One account is intended for one business or organization entity.

Credits and Billing

  • The service operates on a credit-based system, not a monthly subscription. Credits are consumed as the AI processes conversations — including customer queries, retrieved knowledge chunks, and generated responses. Credits do not expire; unused balances remain available as long as your account is active.
  • Package pricing is displayed on our Pricing page and may change at any time; changes do not apply retroactively to previously purchased credits.
  • If your credit balance is depleted, the bot will stop responding until you top up.

Prohibited Uses

  • Violating applicable laws, including Law No. 27 of 2022 on Personal Data Protection (UU PDP), other applicable data protection regulations, or policies of connected messaging platforms.
  • Uploading materials without authorization or personal data of third parties without a valid legal basis.
  • Sending spam, fraudulent material, or unsolicited bulk messages.
  • Misusing the service to deceive or impersonate other parties.
  • Overloading or attempting to breach our system, including reverse-engineering any part of the service.

We reserve the right to suspend accounts that violate these terms, with prior notice whenever feasible.

Personal Data Protection Compliance

In accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and applicable data privacy standards:

  • Roles of the Parties: When operating the chatbot, you act as the Data Controller for your customers' personal data, while CommuniQore acts as the Data Processor processing data solely under your instructions to deliver the chatbot service.
  • Consent & Legal Basis: You guarantee that you have obtained lawful consent or hold a valid legal basis from data subjects (your customers) prior to uploading or processing their personal data through our service.
  • Data Subject Rights: You are responsible for fulfilling data subject rights requests (such as access, correction, or erasure of customer data). We will provide reasonable technical measures to support you in meeting these obligations.
  • Data Security: We implement appropriate technical and organizational measures to protect processed personal data against unauthorized access, loss, or unlawful processing.

Your Content and Responsibility

Knowledge base materials you upload remain your property. You grant us a limited license to process and store them solely to operate the service. You are fully responsible for the contents of these materials, the lawfulness of any personal data within them, and the responses generated by your chatbot.

Limitations of AI Output

Responses are automatically generated and may contain errors or incomplete information, even if the underlying knowledge base is correct. Do not rely solely on chatbot outputs for legal, medical, financial, or safety critical decisions. For precise information — such as exact pricing or booking terms — routinely review outputs and provide human escalation channels.

Service Availability

We strive to maintain service uptime but do not guarantee uninterrupted operation. Maintenance, third-party outages, or messaging platform policy shifts may affect availability. Specifically for WhatsApp connected via QR code scanning (non-official Meta Cloud API), Meta may restrict or ban numbers deemed in violation of their policies; please use dedicated business numbers and adhere to WhatsApp guidelines. We cannot guarantee the recovery of numbers banned by Meta. The service is provided on an “as-is” basis.

Limitation of Liability

To the maximum extent permitted by law, our total liability for claims arising from your use of the service is capped at the total amount spent on credits by you in the preceding three months. We are not liable for any indirect damages or loss of profits.

Termination

You may stop using the service and request account deletion at any time. We reserve the right to terminate access in cases of severe violations or complete discontinuation of service; in the latter case, advance notification will be provided.

Changes to Terms

These terms may be updated periodically. The active version is the one published on this page along with its revision date. Continued use of the service following updates constitutes acceptance of the modified terms.

Contact Us

Questions regarding these terms can be directed to admin@communiqore.com, WhatsApp +62 878-1387-1163, or via our contact form.