Privacy Policy

Last updated: 4 September 2026

This policy explains what data CommuniQore collects, what it is used for, and who it is shared with. CommuniQore is a web-based service operated by Zayeen LLC (“we”), 131 Continental Dr, Newark, DE 19713, United States. Marketing and customer support in Indonesia are handled by PT Acosys Global Data (Indonesian Ministry of Law decree AHU-09423.40.10.2014), Bandar Lampung, as our official partner.

Data we collect

  • Account data — your name, email address and an encrypted password when you sign up.
  • Knowledge material — the FAQ text, documents, PDFs and web page addresses you upload or link in order to train your chatbot.
  • Conversation content — the messages visitors send to your chatbot and the answers it gives, including details they type themselves such as a name or phone number.
  • Usage data — conversation counts, credit consumption, access times, browser type and IP addresses recorded in server logs.
  • Payment data — records of credit purchases. We never store card numbers; payments are handled by a payment provider.

How the data is used

  • To run the service: training your chatbot and generating answers from the material you provide.
  • To meter credit usage and prepare billing.
  • To keep the service secure, detect abuse and fix faults.
  • To answer support questions you send us.

We do not sell your data, and we do not use customer conversations or knowledge material for our own marketing.

Third parties involved

To make the service work, some data is passed to the following providers:

  • AI model provider — visitor messages and the relevant excerpts of your knowledge material are sent so an answer can be generated.
  • Messaging platforms (WhatsApp/Meta, Telegram, Facebook Messenger) — if you connect those channels, the conversations are also subject to each platform's own privacy policy.
  • Payment provider — to process credit purchases.
  • Infrastructure provider — the servers where the application and database run.

We may also disclose data where applicable law requires it.

Retention and security

Data is kept while your account is active and for as long as it is needed to run the service or meet legal obligations. Passwords are stored hashed and database access is restricted. No system is completely safe, so we cannot promise absolute security.

Your rights

Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022, UU PDP) and other laws that apply to you, you may request a copy of your data, ask for corrections, restrict its processing, or ask us to delete your account together with its knowledge material and conversation history. Send the request through the contact below and we will respond within a reasonable time.

Your responsibility as a bot owner

Once you deploy a chatbot, you are the data controller for your own customers' conversations under UU PDP and similar laws, and CommuniQore acts as a data processor handling that data solely on your instructions. Please avoid uploading sensitive personal data into your knowledge material, and let your visitors know that their conversation is handled by an automated service.

Children

This service is intended for business use and is not designed for children under 13. We do not knowingly collect data from children.

Changes to this policy

This policy may be updated from time to time. The “last updated” date above always reflects the version in force.

Contact us

Questions about this policy can be sent by email to admin@communiqore.com, via WhatsApp +1 (217) 397-5289 or through our contact form.